Check your email
Instructions for resetting your password have been sent to the email address you have registered with this account.
  1. Check your email. If you do not see an email from NRG, check your spam or junk mail folder. Occasionally, email spam filters incorrectly classify valid emails as spam.
  2. Open the message from NRG with the subject line "NRG Password Assistance". 
  3. Click the link provided in the email to begin the process to reset your password.
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