FAQs: Cash Back & Rewards Plans

Question

Do I qualify for a cash back plan?

Answer 1

Most customers are eligible for a cash back plan if they live in an eligible NRG service area. To check your eligibility, you can contact customer care at 1-844-460-0309.

Interested in signing up for new service with NRG? Enter your zip code to view eligible cash back plans in your area.

Answer 2

Your cash back enrollment bonus will be mailed to you after your first two months on the cash back plan, and your percent cash back will accrue monthly. You'll receive a check for your accrued cash back after 12 months of being our customer.

Answer 3

Visit the "My Rewards" section of your My NRG Online Account or My NRG app to track your cash back earnings.

Answer 4

Rewards plan availability depends on your service area. You can check your eligibility by contacting customer care at 1-844-460-0309.

If you're interested in signing up for new service with NRG, you can enter your zip code to view eligible rewards plans in your area.

Additionally, make sure you already have an account with your travel rewards membership of choice.

Answer 5

After your first few months on a travel rewards plan, you'll get bonus miles or points for your chosen travel membership program. Each month thereafter, you'll earn bonus miles or points for every dollar you spend on the supply portion of your bill We'll send your rewards directly to your chosen travel membership service, so before you enroll in an NRG Rewards Plan, make sure you're already enrolled in your membership service of choice. Once you've earned rewards, you can track and redeem them directly with your travel membership service.

Answer 6

NRG currently works with American Airlines, Southwest Airlines and United Airlines, as well as Amtrak, AAA Mid-Atlantic and Speedway.

Answer 7

You'll redeem all earned travel rewards directly through your travel membership account.

Answer 8

NRG does not determine when your miles or points expire. Rewards expiration rules depend on your chosen travel membership program. Your earned rewards will be usable for as long as your travel membership program keeps them active.

Answer 9

You can track your rewards under “my rewards” in your My NRG Online Account or My NRG app. You can also visit your rewards membership program website.

Answer 10

"Awarding in progress" means the rewards are pending with your travel membership program. "Awarding complete" means the rewards are ready for you to redeem. "Action needed" means there was an issue with processing the rewards, and you'll need to contact our customer care team to resolve it.

Answer 11

If you have a question about the status of a reward, contact NRG customer care at 1-844-460-0309.

Answer 12

If you have an issue with your rewards, please contact our customer care team at 1-844-460-0309.

Answer 13

When your NRG plan contract ends, your rewards will still be in place and you'll be able to see them in your My NRG Online Account or the My NRG app. You can also see and redeem your rewards through your account with the travel rewards membership account.

FAQs: Cash Back & Rewards Plans

Cash Back Plans

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FAQs: Cash Back & Rewards Plans

Cash Back Plans

Travel Rewards Plans

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